Privacy Policy
Last Updated: January 15, 2025
Introduction and Overview
At Magixsdev, we understand that your privacy matters deeply to you, and honestly, it matters just as much to us. Running a mobile app support business means we handle sensitive technical information daily – from your app's user data to business analytics that could make or break your success.
This privacy policy explains exactly how we collect, use, store, and protect your information when you work with us. We've written it in plain language because legal jargon helps no one, and we believe you deserve to understand precisely what happens to your data when you trust us with your mobile app projects.
Quick note: We operate under Nigerian data protection laws, which means we follow specific standards for handling your information. If you're based outside Nigeria, we still apply these same protective standards to your data.
What Information We Collect
When you reach out to us about mobile app support, we collect several types of information. Some you give us directly, other pieces we gather from your app's technical environment, and some comes from how you use our services.
Information You Provide Directly
- Contact details when you reach out – name, email, phone number, business address
- Your app's technical specifications and current challenges you're facing
- Access credentials for app stores, development environments, or analytics platforms
- Business information that helps us understand your app's user base and goals
- Payment and billing information when you engage our services
Technical Information We Collect
- App performance metrics, crash logs, and user behavior analytics
- Device information and operating system data from your app's users
- API usage patterns and integration performance data
- Website usage information when you visit magixsdev.com
How We Use Your Information
Everything we collect serves a specific purpose in providing you with excellent mobile app support. We don't collect data just for the sake of it – every piece of information helps us solve your app's problems more effectively.
Primary Service Delivery
Your technical information helps us identify bugs, performance issues, and optimization opportunities. We analyze user behavior patterns to suggest improvements that actually matter to your audience. When we access your app store accounts, it's specifically to push updates, manage listings, or troubleshoot distribution problems.
Communication and Support
We use your contact information to keep you updated on project progress, alert you to critical issues that need immediate attention, and provide ongoing support after updates go live. Sometimes this means urgent calls at 9 PM when a critical bug surfaces – that's just the reality of mobile app maintenance.
Business Operations
Your business information helps us tailor our services to your specific industry and user base. We use billing information for invoicing and payment processing. Performance metrics help us measure whether our updates are actually improving your app's success.
Information Sharing and Disclosure
We're pretty protective of your information, but there are specific situations where we share certain details with trusted partners or when legally required.
We Never Sell Your Data
Let's be crystal clear: we don't sell, rent, or trade your information to anyone for marketing purposes. Your app's performance data, user analytics, and business information stay confidential.
Trusted Service Providers
- Cloud hosting providers who store your app's backup data securely
- Analytics platforms that help us monitor your app's performance
- Payment processors for handling billing and invoicing
- App store partners when we're managing your app listings or updates
Legal Requirements
If Nigerian authorities or international law enforcement agencies require access to your information through proper legal channels, we comply with valid legal requests. We also share information if we believe it's necessary to prevent fraud, protect our rights, or ensure user safety.
Data Security and Protection
Protecting your information isn't just good business practice – it's essential for maintaining trust in our professional relationship. We've implemented several layers of security that go beyond basic password protection.
Technical Safeguards
- All data transmissions use SSL encryption and secure protocols
- Database access requires multi-factor authentication and IP restrictions
- Regular security audits and vulnerability assessments
- Automated backup systems with encrypted storage
- Network monitoring for unauthorized access attempts
Access Controls
Only team members who need access to your specific project can view your information. We maintain detailed logs of who accesses what data and when. Each team member signs confidentiality agreements and receives security training.
Incident Response
If a security incident occurs, we'll notify you within 72 hours and provide detailed information about what happened, what data might be affected, and what steps we're taking to resolve the situation.
Your Rights and Choices
You have significant control over how we handle your information. These aren't just legal requirements – they're practical rights you can exercise at any time during our business relationship.
Access and Portability
You can request a complete copy of all information we hold about your business and apps. We'll provide this in a readable format within 30 days. If you want to transfer your data to another service provider, we'll help export everything in standard formats.
Correction and Updates
If any information we have is outdated or incorrect, just let us know and we'll update it immediately. This is especially important for contact information and technical specifications that affect our service delivery.
Deletion and Retention
You can request deletion of your information, though we may need to retain certain records for legal or business purposes. We'll explain exactly what we need to keep and why. Generally, we retain project data for three years after service completion for support and warranty purposes.
Marketing Communications
We occasionally send updates about new services or important industry changes. You can opt out of these messages anytime while still receiving essential project communications.
Data Retention and Deletion
We don't keep your information indefinitely. Our retention periods are based on practical business needs and legal requirements, not data collection for its own sake.
Active Project Data
While we're actively working on your app, we maintain all relevant technical and business information. This includes performance metrics, communication history, and access credentials necessary for ongoing support.
Post-Project Retention
- Technical documentation and project files: 3 years for support and warranty purposes
- Communication records: 2 years for business continuity and dispute resolution
- Financial records: 7 years as required by Nigerian business law
- Performance analytics: 1 year for service improvement analysis
Secure Deletion Process
When retention periods expire, we permanently delete your information from our systems. This includes secure deletion from backup systems and any partner services. We can provide confirmation of deletion upon request.
International Data Transfers
While Magixsdev operates primarily in Nigeria, mobile app development often involves international services and platforms. Your information might be processed or stored outside Nigeria in specific circumstances.
App Store Interactions
When we manage your app listings on Google Play or Apple App Store, your information passes through their international systems. We ensure these interactions comply with relevant data protection standards.
Cloud Services and Analytics
We use international cloud platforms for backup storage and performance monitoring. All such services meet or exceed Nigerian data protection standards, and we maintain data processing agreements with these providers.
Protection Standards
Regardless of where your data is processed, we ensure it receives the same level of protection as if it remained in Nigeria. This includes encryption, access controls, and incident response procedures.
Changes to This Privacy Policy
Mobile technology evolves rapidly, and our privacy practices sometimes need to evolve with it. When we make significant changes to how we handle your information, we'll notify you directly rather than hoping you notice updates on our website.
Notification Process
For major policy changes, we'll send email notifications to all active clients at least 30 days before changes take effect. For minor clarifications or additions, we'll update this page and note the revision date at the top.
Your Options
If you disagree with policy changes, you can request data deletion or discuss alternative arrangements for ongoing projects. We're committed to finding solutions that work for both parties when possible.
Contact Information and Privacy Inquiries
If you have questions about this privacy policy or want to exercise any of your rights regarding your information, we're here to help. Privacy concerns get priority attention because we understand how important this is to your business.
We typically respond to privacy inquiries within 48 hours during business days. For urgent concerns related to data security or unauthorized access, call us directly – we monitor that line 24/7.